NuggetSlots Privacy Policy

At NuggetSlots, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, and what rights you have when you play at NuggetSlots. By creating an account and using our services, you agree to the practices described below.

Who We Are

NuggetSlots is operated by TH Gambling N.V., company number 146982, licensed by the Curacao Gaming Control Board under licence No. OGL/2024/1468/1024. Here at NuggetSlots, we act as the data controller responsible for the information you provide when registering, depositing, withdrawing, or contacting our support team. If you have any questions about how we handle your data, you can reach us at help@nuggetslots.com.

Information We Collect

We collect the following categories of information when you interact with our platform:

• Registration details such as your name, date of birth, email address, phone number, and country of residence
• Identity verification documents, including government-issued photo ID, a live selfie, and proof of address no older than three months, required before your first withdrawal and, in many cases, before your second
• Payment information, including screenshots of your payment method or bank statement, deposit and withdrawal history across Interac e-Transfer, cards, e-wallets, bank transfer, and crypto wallets
• Gaming activity, including bets, wins, bonus usage, wagering progress, and loyalty coin balances
• Technical data such as IP address, device type, browser, and login timestamps
• Communications you send us via live chat, e-mail, or phone

How We Use Your Data

Our platform uses your personal data to open and manage your account, process deposits and withdrawals, and verify your identity in line with KYC requirements. We at NuggetSlots also use your data to prevent fraud, comply with anti-money-laundering obligations, and enforce our responsible gambling tools, including deposit, loss and session limits, cool-off periods, reality checks, self-exclusion, and withdrawal locks. Additionally, we may use your information to send you promotional offers such as our Gold-Diggin' welcome package, reload bonuses, free spin drops, and raffle ticket updates related to the Golden Nugget Jackpot draw, unless you opt out.

Legal Basis for Processing

We process your data based on the necessity to perform our contract with you, our legitimate interest in preventing fraud and improving our services, and our legal obligations under Curacao gaming regulations. Where required, we rely on your consent, which you may withdraw at any time by contacting our support team.

Sharing Your Information

Our NuggetSlots team may share your data with trusted third parties strictly for operational purposes. Our payment processors handle transactions across Interac, iDebit, Instadebit, Skrill, Neteller, MiFinity, MuchBetter, Payz, Paysafecard, Apple Pay, Google Pay, bank transfer, and crypto networks such as BTC, ETH, LTC, USDT, DOGE, and TRX. We also work with identity verification providers, game providers including Pragmatic Play, NetEnt, Play'n GO, and Relax Gaming for gameplay integrity, and regulatory authorities where legally required. We do not sell your personal data to third parties for marketing purposes.

Data Retention

We retain your personal and financial data for as long as your account remains active and for a further period afterward to comply with anti-money-laundering laws, resolve disputes, and enforce our terms. Transaction records tied to deposits, withdrawals, and bonus wagering are kept in accordance with Curacao licensing requirements, typically for several years following account closure.

Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how you use our site. Our Cookie Policy, available separately, explains the categories of cookies we deploy and how you can manage your preferences through your browser settings.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete the personal data we hold about you. You may also request a copy of your data or ask us to restrict certain processing activities. To exercise any of these rights, please contact our support team via live chat, available daily from 08:00 to 02:00 CET, or e-mail us at help@nuggetslots.com. We will respond to verified requests within a reasonable timeframe.

Account Verification and Data Accuracy

You are responsible for ensuring that the information you provide is accurate and up to date. The account name must match the name on your bank account, e-wallet, or crypto wallet used for withdrawals. Providing false information may delay verification, affect your withdrawal limits, or result in account restrictions.

Data Security

We at NuggetSlots implement industry-standard technical and organizational measures to protect your personal and financial information from unauthorized access, loss, or misuse. Sensitive documents submitted for KYC purposes are stored securely and accessed only by authorized personnel involved in verification and compliance.

International Data Transfers

As NuggetSlots serves players across Canada, excluding Ontario, and various European markets, your data may be processed in countries outside your country of residence. Wherever your data is transferred, we ensure appropriate safeguards are in place to protect it in line with applicable data protection standards.

Children's Privacy

Our services are intended only for individuals who meet the legal gambling age, which is 19 in most Canadian provinces and 18 in Alberta, Manitoba, and Quebec. We do not knowingly collect data from anyone under the applicable legal age, and any such accounts will be closed immediately upon discovery.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of NuggetSlots after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out to our support team via live chat, e-mail at help@nuggetslots.com, or phone at +31 6 44 28 36 07. We are here to help you understand how your information is protected while you enjoy your experience with us.